All customer bookings are made directly with Sea & Sky. The confirmation of your reservation shall be taken as acceptance of all the below following conditions:
1. BOOKING AND DEPOSIT
Once selected Sea & Sky accommodation you desire, please send immediately an e-mail to us. If the property you have requested is available, we will place a temporary booking for you followed by a confirmation via e-mail. Your reservation will be confirmed upon our receiving payment of the deposit within 7 working days of your request. There is no contract existing between us until we have received the required deposit and we have thus, issued our confirmation.
2. METHODS OF PAYMENT
All rates on the Company’s website are in Euro. You may pay by credit card or Bank transfer (all transfers shall be made net of bank charges and exchange commissions,) We do not accept Diners card. We accept VISA and MASTERCARD with a surcharge of 2.00% of the total required by the bank (that includedes all bank commissions). Payments by credit card will be based upon EURO (we convert the rate from USD or GBP to EURO at the rate exchange of the day of payment).
3. ACCOMMODATION VOUCHER
Once the deposit charge is settled, we send you the Accommodation voucher along with directions of how to reach the property, all useful contact telephone numbers and the Security Deposit Form.
4. SECURITY DEPOSIT
When the keys are handed over to the holiday-maker, the security deposit, as stipulated on the Sea&Sky web pages or in the description of the property must be paid, in cash and in EURO to the owner or his/her representative. This amount will be refunded in full at the end of the holiday less any deduction be made for damage caused to the property or for any additional costs that were not included in the rental price. If a security deposit is not indicated on the web pages or in the description of the property, no security deposit will be requested. Our clients are nonetheless responsible for any losses or damages caused to the property or its contents during their stay. In the event of any damages on the property, Sea&Sky reserves the right to charge the holiday-maker the relative amount. Please note we can contact you for damages n the property up to 48 hours from your departure.
5. CARE OF PROPERTY
You are responsible for ensuring that, upon departure, the villa is left in the same condition of cleanliness and repair as found upon arrival.
The holiday-maker is obliged to hand over to the owner or his/her representative the amount due, in EURO (if shown on the web pages or in the description of the property) for the cleaning of the property. Please note that this amount does not however include the cleaning of the kitchen corner/the kitchen/the kitchenette such as dirty dishes etc. or the removal of rubbish which are the clients responsibility. If this has not been done, the owner or his/her representative will be obliged to charge an additional expense in addition to the amount due. Any loss or damage caused by your failure to respect fixtures or fittings will be deducted by the owner from your security deposit. If you become aware of any damages, please notify the caretaker immediately so that all necessary repairs can be made. If damages are identified by you and/or the caretaker during the final inspection of the property you will be expected to pay for the repairs upon departure.
6. CANCELLATION BY THE CLIENT
Based upon the date on which we receive written notification of a cancellation by you for any part of your booking, the below following charges shall apply:
In case of a cancellation made after the payment of the deposit, 50% of the deposit will be reimbursed. In case of cancellation of a confirmed booking within 90 and 60 days before arrival, 30% of the booking deposit is reimbursed. The cancellation of a confirmed booking within 59 days and 30 days prior arrival, 15% of the booking deposit is reimbursed; the cancellation of a confirmed booking within 29 days before arrival entails the forfeiting of all payments made. In case of no - show the deposit is non refundable. If the client abandons the property, he loses all rights to any eventual refund or rebate.
The Customer shall notify the Company immediately and in writing if he wishes to cancel the booking and no such notification shall be effective unless and until the written notification is actually received by the Company. The above represents the company’s standard cancellation policy. In a limited number of cases a villa may have a different cancellation policy in which case the villa’s policy will apply and customers will be notified of it in writing.
7. CHANGES & CANCELLATIONS BY THE COMPANY
Although it is highly unlikely that we ever have to make changes to confirmed arrangements, it does occasionally happen, and we will advise our clients at the earliest date possible. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. If the cost is less than your original booking then you will receive a refund. If, however, the cost is more, then, upon your acceptance, you will be required to pay the difference. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the full amount paid to us for the property. We shall not be liable though for any cancellation charges in your travel arrangements.
8. WEBSITE INFORMATION
The utmost care has been taken to provide the most accurate information on our website. However, proprietors do sometimes make changes and all references to the condition of the property or services must not be taken as statements of fact but as statements of opinion. Both owners and persons using the website to search for accommodation are personally accountable for the results of their searches.
9. RESPONSIBILITY OF THE COMPANY
All due care and attention has been given to making your holiday arrangements, but since we personally do not own the villas, we cannot accept responsibility for the breakdown of water, gas and/or electricity supply, telephone, the quality of roads, scorched lawns due to excessive sun, or the failure of swimming pool filter systems. Although we will make every endeavour to rectify and solve any problems in a timely fashion, we have no legal responsibility to compensate you for any personal injury, death, loss or damage of any nature suffered by you or by any member of your party.
10. ARRIVAL & DEPARTURE TIMES
Arrivals are on Saturday between 3pm and 8pm. The exact time of arrival must be STRICTLY advised to Sea & Sky at the time of booking or subsequently thereof, so that the owner or his/her representative will be able meet the holiday-maker on location. In the case of unavoidable delay on the day of arrival, the holiday-maker must call the number listed on the voucher. Please make sure tocall this number as soon as possible when problems arise in order to give the owner/agency time to respone and react.
If the Customer arrives after 8 p.m. the agency has the right to apply a check in fee of €50. After 11 p.m. a fee of 100 Euro will be applied.
In the event that the owner or his/her representative are not available and it is not possible to advise the owner or his/her representative of a late arrival, in the event that the late arrival was not previously advised of or in the event that the owner cannot accept a late arrival, the holiday-maker alone is responsible for the cost of the overnight stay in a hotel.
Departure is normally scheduled on Saturday between 9 and 10 am. An agent or the owner shall inspect the property. You will be required to settle in cash any extra services that you might have used or requested during your stay, such as heating, telephone, cook or shopping service, extra cleaning. No credit cards are accepted.
Should you have any problems during your stay you must contact us immediately. Failure to do so will reduce any right you might have to compensation. Please be advised that if the property is abandoned without any notice to Sea & Sky all rights to compensation are lost. We can be contacted at any time on our cellular phones from 8:00 a.m to 8:00 p.m.
12. SIZE OF PARTY/MAXIMUM OCCUPANCY
Property Owners reserve the right to refuse admittance if the number of persons arriving exceeds the number of persons on the booking form. An automatic surcharge will become immediately payable to the Proprietor if the property is, in fact, able to accommodate the extra party and the Proprietor is willing, except in the case of infants under two years old in a cot. The cot must be requested on the booking form. Caravans and tents are not permitted on the property under any circumstances. Should the owner/agent of Sea & Sky discover any additional occupants, all clients will be asked to vacate the villa and no refund of the rental charge will be given.
13. GENERAL INFORMATION
As you are aware, the properties that we offer are not official tourist structures, such as hotels, residences, etc. but private houses. Being such, they do not have standards or categories that are internationally recognised, indeed they reflect, in their architecture and furnishings, the
local traditions and the personal taste of the owner.
It is important not only that the holiday-maker accepts but also that he will be able to appreciate the differences in the properties that Sea&SKy is proposing in comparison with those where he normally lives. For its part, the company has carefully chosen properties using a minimum and maximum quality range within which it believes that any European and indeed a citizen of the world is able to find total satisfaction. The company cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of the contries architecture and of traditions in the area - but which cannot be accepted as complaints.
14. LAW AND JURISDICTION
Your contract with us is governed by Italian Law and comes under the exclusive jurisdiction of the Italian Courts.